Question

which refusal technique is successfully used in the closing of this message? ending positively with compliments and an offer of assistance ending with a statement discouraging future correspondence ending with an apology

Answer 1

The refusal technique is to end positively with compliments and an offer of assistance, using a professional and courteous closing like 'Thank you for understanding' or 'I look forward to assisting you in the future', and signing with one's full name.

Step-by-step explanation:

The refusal technique mentioned in the message is ending positively with compliments and an offer of assistance. This approach ensures that the refusal is conveyed in a polite and constructive manner, focusing on what can be done rather than what can't.

A professional and courteous closing is key. For instance, ending an email with a phrase like 'Thank you for understanding' or 'I look forward to assisting with future projects' leaves the conversation open to positive future interactions even in the face of current refusal.

Moreover, adding a polite closing line and using a professional complimentary close, such as 'Sincerely' or 'Best regards,' followed by one's full name, aligns with standard business etiquette.

Answer 2

The successful refusal technique used in closing a message is to end positively with compliments and an offer of assistance, keeping the tone polite and courteous. The proper closing includes a line of thanks or regards, followed by the sender’s name. Avoid overly apologetic language or discouraging future correspondence.

Step-by-step explanation:

The refusal technique used successfully in closing a message is ending positively with compliments and an offer of assistance. This approach ensures that the message concludes on a good note while gently refusing a request or stating an inability to comply with the desired action. It's important to maintain a polite and courteous tone throughout the communication. A proper closing might include a line expressing thanks or regards, followed by the sender's first and last name, and in a more formal context, the inclusion of a course title or professional designation if applicable.

For example, you might say: “Although I am unable to provide the assistance you're seeking at this time, I appreciate your understanding and am here to help with any other concerns you might have. Thank you for your consideration, Sincerely, [Your Name]”.

When crafting a refusal message, avoid ending with an apology overmuch, as this can imply more responsibility for the situation than might be warranted. Similarly, avoid ending with a statement discouraging future correspondence; this can come across as dismissive and could harm future interactions.