Answer:
Here's the code for the surveys function:
```
def surveys(file_name):
with open(file_name, 'r') as file:
groups = file.read().split('\\\\') # split the file into groups
total = 0
for group in groups:
letters = set() # use a set to store unique letters
for line in group.split('\\'):
letters.update(set(line)) # add the letters to the set
total += len(letters) # add the number of unique letters to the total
return total
```
This function reads in the contents of the file using a with statement, then splits the file into groups using the `split` method with the argument `'\\\\'`. It then iterates over each group and uses a set to store the unique letters in that group. The `update` method of the set is used to add the letters from each line to the set. Finally, the length of the set is added to the total, and the function returns the total.