Answer:
The ROP is 70785 documents
Explanation:
The formula for ROP is for variable lead time is,
ROP = dm + ZdS
Now, daily demand = d = 11,700
mean lead time = m = 4 days
standard deviation = S = 1 day
service level = 98%
This corresponds to a z-value of 2.05
so Z = 2.05
Hence
ROP = (11,700)(4) + (2.05)(1)(11,700)
ROP = 70785