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It is just as expensive for a company to retain good customers as it is to acquire customers. True or false?

It is just as expensive for a company to retain good customers as it is to acquire customers. True or false?
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4 votes
it is just as expensive for a company to retain good customers as it is to acquire customers. True or false?

User Hugh Allen
by
7.9k points

1 Answer

4 votes
False

it's alot more expensive to gain a new customer because you have to convince them to pick you over other companies
User Ajanyan Pradeep
by
8.7k points
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