Answer:
The substance undergoes a change of phase.
Step-by-step explanation:
Intramolecular forces (IMFs) are the forces that hold substances together and form the state of matter.
Phase Changes
Phase changes occur when a substance changes its state of matter. For example, when a liquid changes to a gas. Phase changes happen because the IMFs that hold the atoms together in the substance break apart. It takes energy to break IMFs. So, for an endothermic phase change to happen energy, in the form of heat, must be added to the substance.
Temperature Changes
As stated above, heat must be absorbed to break IMFs. So, during phase changes the temperature does not rise. This is because all of the heat goes into overcoming the IMFs, not raising the temperature. The best explanation for the situation in the question is that it was in the middle of a phase change. We can see this phenomenon when looking at a phase change graph.