Question

Burger Dome is a fast-food restaurant currently appraising its customer service. In its current operation, an employee takes a customer's order, tabulates the cost, receives payment from the customer, and then fills the order. Once the customer's order is filled, the employee takes the order of the next customer waiting for service. Assume that time between each customer's arrival s an exponential random variable with a mean of 1.35 minutes. Assume that the time for the employee to complete the customer's service an exponential random variable with mean of 1 minute. Use the Burgerdome file to complete a simulation model for the waiting line at Burger Dome for a 14-hour workday. Note that you will need to use native Excel functionality to solve this problem because the educational version of ASP has a limit of 100 random variables. Recall the formula 5LN(RANDO) (-m) generates a value for an exponential random variable with mean m Refer to the Burger Dome analysis in Problem 16. Burger Dome wants to consider the effect of hiring a second employee to serve customers (in parallel with the first employee). Use the Burgerdometwoservers file to complete a simulation model that accounts for the second employee. (hint: The time that a customer begins service will depend on the availability of employees.) What is the impact of this change on the output measures?

Answer 1

I apologize for the confusion, but as a text-based AI, I'm unable to access or interact with specific files or perform simulations using native Excel functionality. Additionally, I don't have access to the specific "Burgerdometwoservers" file mentioned in the question.

However, I can provide you with a general explanation of the impact of hiring a second employee in a waiting line system like Burger Dome based on common principles of queueing theory.

When a second employee is added to serve customers in parallel with the first employee, it can have several impacts on the output measures:

Waiting Time: The average waiting time for customers is expected to decrease because there are now two employees available to serve customers simultaneously. This allows for more efficient processing of customer orders and reduces the overall waiting time.

Service Time: With two employees, the average service time per customer may also decrease. Since there are two employees working, each customer can be served by one of the employees, resulting in a shorter time spent on each customer's service.

Queue Length: The presence of a second employee may also lead to a reduction in the length of the waiting line or queue. With two employees serving customers, the queue is expected to move faster, reducing the number of customers waiting in line.

System Utilization: The utilization of the system, which refers to the percentage of time that the employees are busy serving customers, may increase with the addition of a second employee. This is because the workload is distributed between two employees, reducing the idle time.

Overall, hiring a second employee in a waiting line system like Burger Dome can lead to improved customer service by reducing waiting times, decreasing queue lengths, and increasing system efficiency. However, the specific impact on output measures would depend on various factors such as the arrival rate of customers, the service times, and the coordination between the employees.