To calculate the probabilities, we can use the concept of combinations.
Probability of choosing 3 women and 4 men:
First, let's calculate the total number of possible committees of 7 people out of 18 employees:
Total number of committees = C(18, 7)
Now, let's calculate the number of committees with 3 women and 4 men:
Number of committees with 3 women and 4 men = C(6, 3) * C(12, 4)
The probability can be calculated as:
Probability = (Number of committees with 3 women and 4 men) / (Total number of committees)
Probability of choosing exactly 2 people from customer service:
The number of ways to choose 2 people from customer service is C(4, 2). We also need to choose 5 people from the remaining employees (18 - 4 = 14). The number of ways to choose 5 people from the remaining employees is C(14, 5). Therefore, the total number of committees with exactly 2 people from customer service is:
Number of committees with 2 people from customer service = C(4, 2) * C(14, 5)
The probability can be calculated as:
Probability = (Number of committees with 2 people from customer service) / (Total number of committees)
Note: In both cases, the total number of committees is the same, which is C(18, 7).
Now you can calculate the probabilities using the formulas provided.