Question

Aws support has five different severity levels for support cases. what are they?

Answer 1

AWS Support has five different severity levels for support cases: General Guidance, System Impaired, Production System Impaired, Production System Down, and Business Critical System Down.

Step-by-step explanation:

AWS Support has five different severity levels for support cases. They are:

1. General Guidance: These are cases where customers seek general information or guidance about services and features.
2. System Impaired: These cases involve issues that are causing partial degradation of system performance or availability.
3. Production System Impaired: These cases involve issues that are causing significant degradation of system performance or availability.
4. Production System Down: These cases involve issues that are causing complete system outage or loss of data.
5. Business Critical System Down: These cases involve issues that are causing complete system outage or loss of data for a production environment and have significant business impact.

Answer 2

AWS Support has five severity levels for support cases: General guidance, System impaired, Production system impaired, Production system down, and Business-critical system down. These levels range from general questions to critical system failures, impacting response times and prioritization by AWS Support.

Step-by-step explanation:

AWS Support offers five different severity levels for support cases. These levels help classify the urgency and impact of an issue:

• General guidance (‘How do I…?’ questions)
• System impaired (Non-critical functions are affected)
• Production system impaired (System performance or functionality is impacted)
• Production system down (Service is unusable, causing a critical impact)
• Business-critical system down (Critical business impact, service is unusable)

These support case levels are crucial in determining the response times and prioritization by AWS Support teams. For the most severe issues ('Production system down' and 'Business-critical system down'), AWS provides the shortest response times to help users resolve critical system failures quickly and minimize downtime.