Question

A medical office treats two different types of patients, new patients and existing patients. The new patients require(s) three steps: new patient registration, examination and treatment. The existing patients only require(s) two steps: examination and treatment. The new patient registration step has a capacity of 10 patients per hour. The examination step has a capacity of 10 patients per hour. The treatment step has a capacity of 8 patients per hour The demand for new patients is 8 patients per hour and the demand for existing patients is 12 patients per hour.

Instruction: Round to the nearest Integer percentage
What is the implied utilization of the botteneck resource? ____ %

Answer 1

The implied utilization of the bottleneck resource is 250%.

Step-by-step explanation:

The implied utilization of the bottleneck resource can be found by comparing the demand for the resource to its capacity. In this case, the bottleneck resource is the treatment step since it has the lowest capacity of 8 patients per hour. The demand for new patients is 8 patients per hour and the demand for existing patients is 12 patients per hour. Therefore, the total demand for the treatment step is 8 + 12 = 20 patients per hour.

The implied utilization of the bottleneck resource is calculated by dividing the demand by the capacity and multiplying by 100 to get a percentage. So, the implied utilization is (20 / 8) * 100 = 250% (rounded to the nearest integer).

Answer 2

The implied utilization of the bottleneck resource in the medical office is 150%.

Step-by-step explanation:

The implied utilization of the bottleneck resource can be calculated by dividing the actual number of patients processed by the maximum capacity of the bottleneck resource. In this case, the bottleneck resource is the treatment step, which has a capacity of 8 patients per hour. The demand for new patients is 8 patients per hour, so the treatment step can handle all new patients. However, the demand for existing patients is 12 patients per hour, which exceeds the treatment step capacity. Therefore, the treatment step is the bottleneck resource.

To calculate the utilization, we divide the actual number of patients processed in the treatment step by its capacity:

Utilization = (actual number of patients processed / capacity) x 100

For the existing patients, the utilization is:

Utilization = (12 / 8) x 100 = 150%

Therefore, the implied utilization of the bottleneck resource is 150%.