Brandi is discussing an important issue with a colleague, Antoinette, and wants to convey a positive attitude. One way for her to do that is by
a. keeping gestures at a minimum.
b. facing Antoinette directly.
c. crossing her arms and legs.
d. keeping great physical distant from Antoinette.
e. keeping a very serious expression on her face.
The term reflection, as it relates to listening skills, refers to a technique that involves
a. telling the other person what you believe he or she should have said.
b. placing a greater emphasis on talking than listening.
c. highly effective one-way communication.
d. stating back to the other person what you think he or she is saying.
e. filtering the message to hear what you want to hear.
The process of reflection
a. facilitates accurate two-way communication.
b. is the responsibility of the sender.
c. can be minimized with effective listening techniques.
d. distorts information and results in misunderstandings.
e. places a greater emphasis on talking than on listening.