Answer:
[Your Name]
[Your Position]
[Happy Public School]
[Indore, India]
[Date]
M/S Atma Ram & Sons
Kashmiri Gate
Indore, India
Subject: Complaint Regarding Incorrect and Damaged Books Received
Dear Sir/Madam,
I hope this letter finds you well. I am writing to express my dissatisfaction with the recent delivery of books from your esteemed bookstore to our library at Happy Public School. I regret to inform you that the books received do not match the ones we had originally ordered.
Firstly, we noticed that some of the books sent are of older editions, which are not suitable for our students' current curriculum requirements. This discrepancy has caused inconvenience for both our teachers and students who rely on up-to-date study materials.
Furthermore, we were disappointed to find that a few of the books arrived in poor condition, with torn pages and damaged covers. These books are not usable in their present state and do not meet the quality standards we expect from your reputed bookstore.
I kindly request you to replace the incorrect and damaged books immediately, adhering to the original order specifications. We rely on your prompt action to ensure that our students receive the appropriate study materials they need for their education.
Please confirm the arrangements for the replacement of the books at your earliest convenience. Your cooperation in rectifying this matter is greatly appreciated.
Thank you for your attention to this issue, and I trust that you will take the necessary steps to address our concerns promptly. We value our longstanding relationship with your bookstore and hope to continue our association on a positive note.
Looking forward to your immediate response.
Yours sincerely,
[Your Name]
Head Librarian
Happy Public School