Question

• How you would solve the problem or address the issue. Be specific. Please include dialogue to express your thoughts if it seems appropriate and makes sense with the given situation.

• If you feel that there are several ways to handle any of the scenarios, please discuss all options before settling on one final decision.
• What, if any, tips or steps from the unit (gather relevant info, identify alternatives, weigh evidence, make a choice and take action, accept the outcome) did you use in order to reach your solution/decision. Be specific and explain.

You are an assistant manager at a small consulting firm. You ask one of the employees that works for you to drop off a package at the post office after work on Tuesday. The post office is right on his way home, but it is very out of the way for you. The package is especially important, and it must arrive at its destination by the following day: Wednesday, at noon.
The package has a document that will be discussed at an important meeting with business partners that will only be in town for one day. Although you will not be at the meeting, your manager and the CEO will be in attendance and both of them have entrusted you with making sure that the package arrives.
You find out on Wednesday afternoon that the package never arrived. You are responsible for the mistake.
What do you do?

Answer 1

Firstly, I would reach out to the employee who was responsible for dropping off the package and find out what happened. It's important to approach the situation calmly and non-accusatory to avoid placing blame or creating tension. Perhaps they encountered an unexpected obstacle or error at the post office, or there was a miscommunication about the urgency of the package.

Next, I would take immediate action to rectify the problem. This could include contacting the recipient to explain the situation and attempt to schedule a new delivery or alternative method of delivery. I would also notify my manager and the CEO of the situation and take full responsibility for the mistake.

To prevent similar errors from occurring in the future, I would implement measures such as double-checking with the employee responsible before they leave to ensure that the package has been dropped off, and if necessary, personally delivering important packages or using a courier service. I would also review and update our internal communication and documentation processes to ensure that important deadlines and delivery instructions are clear and well-documented.

Explanation:
Lmk if this is wrong