1. 6-year graduation rate at UCLA was 41% in mid 2000s. After UCLA found that CSU SLO achieved 76% in the same time period, UCLA investigated the practices in the curriculum management and advising policy

1. 6-year graduation rate at UCLA was 41% in mid 2000s. After UCLA found that CSU SLO achieved 76% in the same time period, UCLA investigated the practices in the curriculum management and advising policy of CSU SLO to match its quality performance. The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as:

A. quality culture
B. employee empowerment
C. benchmarking
D. continuous improvement

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1. 6-year graduation rate at UCLA was 41% in mid 2000s. After UCLA found that CSU SLO achieved 76% in the same time period, UCLA investigated the practices in the curriculum man…

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