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The tone of voice you use when dealing with customers is especially important on the phone, when nonverbal cues are missing from the conversation. Group of answer choices True False

User Fmpdmb
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Answer: True.

Explanation: emotion cant be visually seen over a call, you need to be able to talk to customers with a good attitude so they don't think you're in a bad mood. sometimes workers attitudes can completely change where the customer wants to go

User HenrikS
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