Question

Claire and Evelyn have an argument over the timing of the charity event at an orphanage organized by their manager. Claire wants the timing to be 8:00 am while Evelyn wants the timing to be 9:00 am as the place is a bit far from her home. The manager intervenes and asks them to understand each other’s concern. They finally agree to the solution that the timing for the event could be 8:30 am and the manager would pick both of them from convenient spots. Which method of conflict resolution does the situation reflect?

MULTIPLE CHOICE
A.
competing
B.
avoidance
C.
collaboration
D.
smoothing over the problem
E.
compromise

Answer 1

The method of conflict resolution that the situation reflects is compromise. In compromise, both parties give up something in order to reach a mutually agreeable solution. In this case, Claire and Evelyn both gave up their preferred timing in order to arrive at a compromise of 8:30 am. The manager also played a role in the compromise by offering to pick both of them up from convenient spots.

The other options are not correct. Competing is a conflict resolution method in which one party tries to get their way at the expense of the other party. Avoidance is a conflict resolution method in which one party tries to avoid dealing with the conflict altogether. Collaboration is a conflict resolution method in which both parties work together to find a solution that meets the needs of both parties. Smoothing over the problem is a conflict resolution method in which one party tries to make the other party feel better about the conflict, even if the problem is not actually resolved.

Answer 2

the answer would be d