True.
The grounding of Boeing's 737 MAX airplanes indeed illustrates the costs of losing trust. Following two fatal crashes involving the 737 MAX aircraft, concerns were raised about the safety of the plane's design and the oversight process. As a result, regulatory authorities around the world grounded the aircraft, effectively suspending its operation.
This grounding had significant financial consequences for Boeing, as it halted production, caused delivery delays, and resulted in canceled orders from airlines. The company also faced reputational damage and a loss of trust from the public, airlines, and regulators. Rebuilding trust and addressing the safety concerns required extensive efforts, including redesigning the software system and improving pilot training.
This incident serves as a clear example of the costs associated with losing trust, both in terms of financial impact and damage to a company's reputation. Trust is a crucial factor in any business relationship, and when it is compromised, the consequences can be severe.