Question

Frank is a nursing assistant working with Clara. When he enters the room for his shift, Clara immediately covers

herself completely with her blanket. She says few words to Frank as he talks with her about getting her vitals. Frank
goes out of the room before proceeding and gets a female nursing assistant to get the vitals. Which statement best
describes Frank's actions?
O Frank used cultural intelligence to determine Clara may be more comfortable with a female nursing assistant.
O Fank made an assumption about her gender and whom she would like to be treated by.
40.21
Frank thought that the age difference between him and Clara was creating a miscommunication.
O Frank looked at her chart and assumed that she would like to be treated by someone with a similar socioeconomic
background.
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Answer 1

Frank likely observed the patient's behaviors and used cultural intelligence to determine that Clara may be more comfortable with an NA whose gender fits more closely to Clara than his own.

The patient's chart should not include the patient's socioeconomic background unless it is specifically pertinent to the care being administered. Age difference between patients should not create an insurmountable barrier to communication (adult can work with ages from children to geriatrics!). Lastly, it is not good practice to advertently assume the patient's gender identity and then impose one's own beliefs based on that assumption. This is not to say assuming one's culture is the best practice either however!