Answer:
active listening
Step-by-step explanation:
Empathy involves making every effort to understand others FROM THEIR POINT OF VIEW. It means communicating an understanding of how THAT PERSON feels in a situation, NOT how YOU would feel in that situation.
Empathy is defined as “the feeling that you understand and share another person's experiences and emotions” or “the ability to share someone else's feelings”. Feeling sorry for a person automatically generates feelings of pity, which is not helpful in situations where people are in pain.
I hope this helps! :)
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