Question

Imagine that you performed a nail enhancement on a client and made a mistake—you cut living skin and injured them, you applied tips that were too wide or narrow, you soaked their hands too long in acetone, etc. How would you handle a situation like this that involved a disgruntled, injured, or very upset client? What would you do to try and appease the client, fix your mistake, and avoid losing future business from this client?

Answer 1

Answer: Personally I would offer a refund on the nails that they are currently getting, and or giving them a free nail appointment next time they come and make sure that all things are clean safe and ready to use for him/her next time him/she comes

Step-by-step explanation: