Question

Which of the following are NOT true of a company engaged in genuine dialogue with a customer? Parties at both ends have been clearly identified a. b. The customer should control the dialogue c. All parties in the dialogue must be able to participate in d. All parties to a dialogue must want to participate in it.

Answer 1

Step-by-step explanation:

The option "d. All parties to a dialogue must want to participate in it" is NOT true of a company engaged in genuine dialogue with a customer.

While it is ideal for all parties to want to participate in a dialogue, it is not always the case in a customer-company relationship. Sometimes, customers may be required to engage with a company to resolve issues or access services. However, a genuine dialogue with a customer requires the company to provide the customer an opportunity to voice their concerns and feedback and actively listen and respond to them. The options (a), (b), and (c) are true of a company engaged in genuine dialogue with a customer.