Question

Shirley is a 75-year-old woman who is seeing her doctor for her annual checkup. She explains that she has been having some shortness of breath. As part of her visit, the doctor recommends that Shirley get an ECG so that they can assess the condition of her heart. Shirley is very anxious about the test and does not feel that it is necessary.

How can the medical assistant assist Shirley?

Answer 1

The medical assistant can assist Shirley in the following ways:

1. Explain the importance of the ECG test and how it can help detect any heart problems that she may have.

2. Reassure Shirley that the test is quick and painless, and that she will not feel any discomfort during the procedure.

3. Provide Shirley with information on what to expect during the test, including how long it will take and what she needs to do to prepare for it.

4. Answer any questions that Shirley may have about the test, and provide her with any additional information or resources that she may need.

5. Offer to stay with Shirley during the test to provide her with emotional support and reassurance.

6. If Shirley is still anxious about the test, the medical assistant can speak to the doctor to see if there are any alternative tests or procedures that can be done to assess Shirley's heart health.