Question

I'm doing a project in Pilot City for the Generations Connections: Digital Literacy program. It is a program where younger generations teach the older generations tech.

My solution is that health and wellness technological can help bridge the digital divide between the older and younger generations by providing user - friendly interfaces and features that cater to the needs and preferences of both groups.

I need help with identifying and describing the user and customer of the solution.​

Answer 1

The users of your solution are the older and younger generations who are participating in the Generations Connections: Digital Literacy program. The older generation is the customer who is being taught, and the younger generation is the customer who is teaching. The health and wellness technology solution that you propose is intended to help bridge the digital divide between these two groups by providing a user-friendly interface and features that cater to the needs and preferences of both. The older generation may have different needs and preferences than the younger generation, such as larger text, simpler navigation, and more prominent icons. The younger generation may be more comfortable with more advanced features and may be able to provide guidance and support to the older generation as they learn to use the technology. By providing a solution that meets the needs of both groups, you can help facilitate the learning and teaching process and create a more inclusive and supportive environment for all participants.

Answer 2

Great solution! Here's some information that might help you identify and describe the users and customers of your solution:

Users:

- Older adults who want to learn how to use technology for health and wellness purposes (e.g., tracking fitness goals, monitoring medication, accessing telehealth services)

- Younger adults who want to teach the older generation how to use technology for health and wellness purposes

Customers:

- Health and wellness technology companies that develop user-friendly interfaces and features for both older and younger generations

- Community organizations that partner with health and wellness technology companies to offer digital literacy programs for older adults