Dear Sir/Madam,
I am writing to express my disappointment with the service and accommodations provided during my recent holiday trip booked through your agency. I had high expectations based on the brochure and descriptions of the hotel, but unfortunately, my experience fell short of those expectations.
Firstly, the hotel room was not clean upon arrival. The bathroom was particularly dirty, with stained tiles and hair in the sink. Furthermore, the room had a musty smell, which made it uncomfortable to spend time in. When I reported this issue to the hotel staff, they were slow to respond, and it took several hours for the room to be cleaned properly.
Secondly, the hotel's amenities were not as advertised. The gym was not in working condition, and the swimming pool was overcrowded with children, making it impossible to swim. The restaurant also did not have many vegetarian options, which was disappointing for me as a vegetarian.
Overall, I feel that the hotel did not meet the standards that were advertised, and I did not receive value for the money I paid for this holiday package. I would appreciate it if you could arrange a refund for me, which would help me offset some of the expenses I incurred during my stay.
I look forward to hearing back from you and hope that we can resolve this matter promptly.
Thank you for your attention to this matter.
Sincerely,
[Your Name]