Answer:
a. What do you do?
As a first step, it is important to address the situation with the employee and find out what is causing the problem. Schedule a meeting with the employee and discuss the situation with them. Listen to their side of the story and try to understand if there are any underlying issues causing them to make mistakes. If it is simply a lack of training or understanding, offer additional training or resources to help the employee improve. If the mistakes continue, it may be necessary to take disciplinary action, but this should be done only after all other options have been exhausted.
b. How do you avoid conflict?
To avoid conflict, it is important to approach the situation with the employee in a respectful and constructive manner. Avoid blaming or accusing the employee of wrongdoing, and instead focus on finding a solution to the problem. It is also important to give the employee the benefit of the doubt and assume that they are acting in good faith. If there is a communication breakdown, clarify expectations and ensure that the employee understands their responsibilities. Setting clear goals and providing regular feedback can also help the employee stay on track and avoid making mistakes. Ultimately, communication and transparency are key to avoiding conflict and resolving issues in the workplace.