Question

How are the 3 Whys used?

- to identify a root cause of a problem
- to brainstorm ideas
- to coach a team through powerful questions
- to define acceptance criteria for a story

Answer 1

The 3 Whys technique is a simple but effective tool used to identify the root cause of a problem. It involves asking "Why?" three times to explore deeper levels of causality. This method can also be used to brainstorm ideas, coach a team, and define acceptance criteria for a story. By asking powerful questions, teams can develop a better understanding of the underlying issues and come up with more effective solutions. The 3 Whys technique helps teams to uncover the root cause of a problem, rather than just addressing symptoms.

Answer 2

The 3 Whys are primarily used to identify the root cause of a problem. By asking "Why?" three times, you can get to the underlying cause of a problem and address it directly.

However, the 3 Whys can also be used to brainstorm ideas and coach a team through powerful questions. By asking "Why?" multiple times, you can help a team think more deeply about a problem and come up with creative solutions.

The 3 Whys are generally not used to define acceptance criteria for a story. For that purpose, acceptance criteria should be specific, measurable, and testable, and should be based on the requirements of the story