Question

Business Communication

1. Methods for conveying the information:
a) Receiver
b) Channels
c) Message
d) Sender

2. Which one of the following is the best explanation of interpersonal
communication?
a) Sending a message
b) A process of sending a message
c) Sending and receiving a message by two people
d) The process of sending and receiving a message between two or more people

3. The person to whom the message is sent.
a) Sender
b) Response or return message
c) Receiver
d) Message

4. The person who initiates the interpersonal communication
a) Receiver
b) Channels
s) Sender
d) Message

5. Avoiding prolonged pauses or rapid shifts to other subjects (Match the verbal communication technique with the appropriate description or example)
a) Simplicity
b) Timing
c) Pacing
d) Clarity

6. Waiting until a client’s pain is relieved before discussing the importance of
physical activity
a) Simplicity
b) Timing
c) Pacing
d) Clarity

7. Providing examples and repeating important parts of a message
a) Simplicity
b) Timing
c) Pacing
d) Clarity

8. Describing the client’s illness without using medical terminology
a) Timing
b) Simplicity
c) Pacing
d) Clarity

9. Which statement about nonverbal communication is correct?
a) It is easy for a nurse to judge the meaning of a client’s facial expression.
b) The nurse’s verbal messages should be reinforced by nonverbal cues
c) The physical appearance of the nurse rarely influences nurse-client interaction.
d) Words convey meanings that are usually more significant than nonverbal communication

10. Which communication technique would be most effective
in eliciting detailed information from a client?
a) maintaining silence
b) open-ended questions
c) stating observations
d) summarizing

Answer 1

Methods for conveying the information:

a) Receiver

b) Channels

c) Message

d) Sender

Which one of the following is the best explanation of interpersonal communication?

d) The process of sending and receiving a message between two or more people

The person to whom the message is sent.

c) Receiver

The person who initiates the interpersonal communication

s) Sender

Avoiding prolonged pauses or rapid shifts to other subjects (Match the verbal communication technique with the appropriate description or example)

c) Pacing

Waiting until a client’s pain is relieved before discussing the importance of physical activity

b) Timing

Providing examples and repeating important parts of a message

d) Clarity

Describing the client’s illness without using medical terminology

b) Simplicity

Which statement about nonverbal communication is correct?

b) The nurse’s verbal messages should be reinforced by nonverbal cues

Which communication technique would be most effective in eliciting detailed information from a client?

b) open-ended questions