The correct answer to the question is A. case-based reasoning (CBR). This knowledge management (KM) method involves storing past experiences or cases in a knowledge base that can be accessed and reused to solve new problems or make decisions. CBR is an artificial intelligence technique that uses the principles of similarity and analogy to retrieve relevant cases and adapt them to new situations. It is a valuable KM approach because it allows organizations to leverage the collective knowledge and expertise of their employees, and to capture and retain institutional knowledge that might otherwise be lost. CBR can also improve organizational learning, decision-making, and problem-solving by enabling individuals to learn from past experiences and apply this knowledge to new challenges. Overall, CBR is a powerful KM method that can help organizations to optimize their knowledge assets and to continuously improve their operations and performance.