Answer & Explanation:
<Your Address>
Adarsh Public School
Nagal, Punjab
<Date>
The Director
Mount Travel and Tourism
<Agency Address>
Subject: Complaint Against Inferior Quality Services and False Promises
Dear Sir/Madam,
I am Anita, a teacher at Adarsh Public School, Nagal, Punjab. I recently organized a trip for fifty students to Nainital in the summer vacations through your esteemed agency, Mount Travel and Tourism. However, I am writing this letter to express my deep disappointment and discontentment with the substandard arrangements made by your agency during our ten-day travel.
Your agency promised top-notch accommodation and food facilities, which ultimately led us to choose your services. Regrettably, the reality was far from those promises. The accommodation provided was unhygienic and in poor condition, which caused great discomfort to the students. Additionally, the quality of food was inferior and unsatisfactory, which not only upset the students, but also raised concerns about their health.
It is crucial to understand that such deception not only tarnishes the reputation of your agency but also negatively impacts the image of the local residents. I request you to address this issue and take corrective measures immediately to stop duping tourists with false promises. Kindly ensure that such incidents do not occur in the future, as it affects the overall experience of tourists and the credibility of your services.
I hope my complaint will be taken seriously, and necessary actions will be implemented at the earliest.
Thank you for your attention to this matter.
Yours sincerely,
Anita
Adarsh Public School
Nagal, Punjab