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1 vote
Most routine messages and replies have a ________ tone.

A) guarded
B) relational
C) supportive
D) dogmatic
E) negative

1 Answer

4 votes
B) Relational

Most routine messages and replies have a relational tone.

The relational tone is warm, friendly, and understanding. It is known for its ability to foster goodwill between the communicators. Since routine messages and replies do not include any high-risk or sensitive information, they can be delivered in a casual and friendly manner.
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