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Scenario: Lisa and Maria work well together even though they have a 40 year age difference between them. Lisa has been in the same position for over ten years while Maria started close to two years ago. One day, Lisa brings in an article about Millennials and starts complaining about “these youngsters” and how they want to “have it all without paying their dues”. Maria feels annoyed, so she responds jokingly, “It’s better to dream big than be stuck in the same position, don’t you think?” This remark causes Lisa to jump up and leave the office, red faced with anger. Maria is embarrassed.

o As a manager what recommendations do you have for resolving this conflict?



o Explain a time when a co-worker stereotyped based on a generational attribute?




o How did you feel? What recommendations do you have to prevent this in the future?

1 Answer

5 votes

As a manager, my recommendations for resolving this conflict would be to first have a private conversation with Lisa to understand her perspective and feelings about the situation. It is important to acknowledge and validate her feelings while also explaining the impact of her comments on Maria. Then, I would facilitate a meeting between Lisa and Maria to have an open and respectful conversation about their differing viewpoints and how they can work together effectively despite their age difference. It may also be helpful to provide training or resources on cultural competency and respectful communication to prevent similar conflicts from arising in the future.

I have experienced a similar situation where a co-worker stereotyped based on a generational attribute. One of my colleagues, who was in his fifties, made a comment about how younger employees always want things handed to them on a silver platter and lack work ethic. As a younger employee myself, I felt frustrated and disrespected by this comment.

To prevent this in the future, I recommend promoting open and respectful communication among all employees and emphasizing the importance of avoiding stereotypes and assumptions based on age or other demographics. Encouraging diversity and inclusivity in the workplace can also help prevent stereotyping and promote a more positive work environment for all employees.

User Isen Ng
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