Final answer:
Samantha should communicate with Louis in person to deliver the news of his layoff, as this shows respect and allows for a compassionate exchange. If in-person communication is not possible, a video call should be the next preferred method. A follow-up email may also be sent to document the conversation.
Step-by-step explanation:
When Samantha needs to communicate the sensitive news that Louis is going to be laid off, it's important to employ the most appropriate communication methods. In considering professional communication standards, this situation requires a direct and personal approach; hence, telling Louis in person is the best course of action. When delivering such news, non-verbal cues are as significant as verbal communication, and being able to offer immediate support and answers to any questions Louis may have is crucial.
Emails or other written forms of communication are not appropriate for such sensitive discussions. They lack the personal touch and can be misunderstood or even seem impersonal or cold. Furthermore, relying solely on written communication for such serious matters might reflect poorly on Samantha's professional communication skills and the company's culture.
If a face-to-face conversation is not possible due to extenuating circumstances such as remote work arrangements, the next best option would be a video call, which still allows for a personal touch and the conveyance of empathy. Following up with a well-drafted, clear, and concise email to confirm the details discussed could be helpful as well.