Let's call the number of minutes of calls "x".
For the first plan, the cost will be:
Cost = $18 + $0.15x
For the second plan, the cost will be:
Cost = $12 + $0.20x
To find the point at which the costs of the two plans are equal, we can set the two equations equal to each other and solve for x:
$18 + $0.15x = $12 + $0.20x
Subtracting $12 from both sides, we get:
$6 + $0.15x = $0.20x
Subtracting $0.15x from both sides, we get:
$6 = $0.05x
Dividing both sides by $0.05, we get:
x = 120
Therefore, if a customer makes more than 120 minutes of calls per month, the first plan with the $18 monthly fee and $0.15 per minute charge will be more cost-effective. If a customer makes less than 120 minutes of calls per month, the second plan with the $12 monthly fee and $0.20 per minute charge will be more cost-effective.