Final answer:
If CEO Khosrowshahi was not able to effectively express his remorse during his video apology, it could be considered a communication barrier, specifically a lack of clarity in expressing remorse.
Step-by-step explanation:
If CEO Khosrowshahi was not able to effectively express his remorse during his video apology, this could be considered a communication barrier. In Table 15.2, communication barriers are discussed as factors that hinder effective communication in an organization. Examples of communication barriers include language barriers, noise, and lack of clarity. In this case, the barrier would specifically be categorized as a lack of clarity in expressing remorse.