Emotional Intelligence (EI) is the ability to recognize, understand, and manage our own emotions as well as the emotions of others. It involves being aware of our emotional responses, empathizing with others, and effectively communicating and navigating interpersonal relationships. Emotional Intelligence is crucial in leadership, as it helps leaders make well-informed decisions, foster a positive work environment, and facilitate effective teamwork.
By applying Emotional Intelligence in this context, you can create a supportive environment where your staff feels heard and understood, and you can foster their understanding and commitment to the importance of COVID-19 testing at your facility.