Question

Assignment:

You work in a customer services department and have been assigned to answer a complaint from a customer. The customer, Mr. Fitzpatrick, ordered a chainsaw three weeks ago and has not received it. He wants to know where the chainsaw is and when he is getting it.
Using business writing and coherent paragraphs, craft a message to the customer. Complete and submit your message for possible credit.
Developing Paragraphs:
• Develops coherent paragraphs by linking ideas, keeping paragraphs unified & varied sentence/paragraph length.
• Demonstrates the use of an effective topic sentence.
• Applies connecting words to link sentences.
• Crafts the message using active voice.
• Constructs powerful sentences with emphasized important ideas, repetition, and words that label.
• Applies an appropriate conclusion.

Answer 1

The message is as follows:

Mr. Fitzpatrick, I’m so sorry your ordered chainsaw hasn’t arrived. I know how frustrating this must be. I’ve tracked the package and it’s currently listed as processed. I am attaching a link here so that you can track its progress.

Please contact me directly if your order hasn’t arrived within the given timeframe. In the meantime, I will do everything I can to locate your package.

Once again, I sincerely apologize for the inconvenience.

Step-by-step explanation:

No explanation is required to support the answer.