Question

Sean has just been promoted to shift manager at the store where he works. What is the FIRST thing he should do when he is trying to resolve a conflict between two employees that he supervises?

A.
give constructive criticism to the employee who is in the wrong

B.
find out what the conflict is about so he understands what’s going on

C.
think about what to say to each employee

D.
have both employees write down the solution to the conflict

Answer 1

When trying to resolve a conflict between two employees that he supervises, the first thing Sean should do is to determine whether the situation is emotionally charged and define the severity of the conflict. Once he has assessed the issue, if appropriate, he should talk to each employee individually to let them know he’s aware of the situation. Then, he should encourage open communication and resolution among the employees involved. He can ask them if they feel comfortable going to the other employee and handling it one-on-one.

Step-by-step explanation: