Excellent service can be characterized by several factors, including timely and efficient delivery, high-quality products or services, attentive and personalized customer service, and a seamless and hassle-free experience. Customers often appreciate companies that go above and beyond to provide exceptional service and exceed their expectations.
On the other hand, poor service can be characterized by slow or unreliable delivery, low-quality products or services, unresponsive or indifferent customer service, and a frustrating or complicated experience. Customers may perceive poor service as a lack of value or respect for their time and money.
Price can play a role in a buyer's perception of service quality. Customers may expect higher levels of service and quality for premium-priced products or services, while they may be more forgiving of lower-quality experiences for lower-priced options. However, it is essential to note that the price alone does not determine the quality of service or product, and customers' perceptions may vary based on their individual needs, expectations, and experiences.