Question

Place the challenge that needs to be solved in the appropriate omnichannel bucket.

Drag or select items to place them in their proper containers and select submit
Infrastructure Process People
- Customers having to walt while to find an employee to answer questions or help find products
- Staff not able to answer all customer questions on supplements
- Needing to market the promotions of supplements
- Needing appropriate supply chain and logistics capabilities to deliver across multiple channels
- Having many supplements that are not selling fast enough
- Needing to hire people to fulfill online order for store pick-ups
- Using technology/reports to know which products are most popular for their customers.
- Making checking out quicker
- Having large enough inventory of popular supplements

Answer 1

Challenges are sorted into infrastructure, process, and people categories to highlight areas for improvement in omnichannel operations, such as logistics and technology use, marketing strategies, staffing, and customer service.

Step-by-step explanation:

Sorting the challenges into the correct omnichannel buckets helps identify areas that need improvement in infrastructure, processes, and the people involved. Here's how the challenges might be categorized:

• Infrastructure: Needing appropriate supply chain and logistics capabilities to deliver across multiple channels; Making checking out quicker; Having large enough inventory of popular supplements.
• Process: Using technology/reports to know which products are most popular for their customers; Needing to market the promotions of supplements.
• People: Customers having to wait while to find an employee to answer questions or help find products; Staff not able to answer all customer questions on supplements; Having many supplements that are not selling fast enough; Needing to hire people to fulfill online orders for store pick-ups.