In this scenario, the medical assistant Chris is displaying a type of interview barrier known as “giving advice or expressing personal opinions.” By stating that the mole looks malignant and asking if Mrs. Miller has been using sunscreen, Chris is expressing a personal opinion and giving unsolicited advice. This can be problematic because it may make Mrs. Miller feel judged or defensive, and it may interfere with her ability to openly express her concerns and communicate effectively with the medical assistant. Instead of giving advice or expressing personal opinions, Chris should focus on actively listening to Mrs. Miller’s concerns and gathering information to help the healthcare provider make an accurate diagnosis.