Answer:
If the writer includes information about passengers by recounting phone calls they made to family members on the ground, this has a significant impact on the story's emotional and human aspect. It provides the readers with a glimpse into the passengers' lives and their last moments before the tragic end. The phone calls help create a sense of empathy and connection with the passengers and their families, making the story more relatable and emotionally engaging. Additionally, the phone calls illustrate the desperation and fear that the passengers went through, which adds to the story's overall impact and reinforces the tragedy of the event. Thus, including this information helps make the story more than just a news article by adding a human touch to the events, which makes it more impactful and memorable for readers.