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(C)What roles do social media platforms play in the buying process?

User AMing
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Answer:

Increase brand awareness through product promotion and influencer marketing

Facilitate consideration by providing product information, ratings, reviews, and recommendations

Enable purchase conversion through social media commerce features

Facilitate customer retention through engagement, customer support, and exclusive content/promotions

Encourage advocacy by incentivizing customers to share positive experiences on social media platforms.

User Valentin Despa
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