Answer:
Effective communication skills can help grade 12 learners who have failed their final examination deal with the negative effects of failure in several ways. Firstly, teachers and parents can communicate with the students to understand their feelings and provide emotional support. Secondly, effective communication can help students identify their strengths and weaknesses, set realistic goals, and develop a plan to improve their academic performance. Thirdly, it can help students build resilience by providing them with coping strategies to deal with stress and anxiety. Effective communication involves exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. Parents and teachers should talk regularly with the students to encourage them to open up about their feelings. By communicating effectively, both the sender and receiver feel satisfied.