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a user phones you at your desk and reports that after pressing the power button on his computer and hearing the hard drive spin up, his screen remains blank. what questions can you ask to determine the problem? provide a general order of questions.

User Albus
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Sure! Here is a general order of questions you can ask to troubleshoot the issue:

  • Is the computer plugged in and receiving power?
  • Is the monitor turned on and receiving power?
  • Are the cables between the computer and monitor securely connected?
  • Is the monitor set to the correct input?
  • Does the computer make any beeping sounds when it turns on?
  • Can you hear the fans running inside the computer?
  • Have you recently installed any new hardware or software on the computer?
  • Have you tried connecting a different monitor to the computer to see if it works?
  • Have you tried restarting the computer and checking if it resolves the issue?

If the above steps do not work, it may be a hardware issue. In this case, you may need to bring the computer to a technician for further diagnosis.

By asking these questions in order, you can narrow down the possible causes of the issue and determine the next steps needed to resolve it.

User Arthur Noseda
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