Question

I

Scenario
You receive an email from an erratic customer complaining that their page is blocked. Write an email
covering the below points:
• Apologizing for the inconvenience
Telling them you will arrange a call to resolve/explain the issue
Offering some time slots for the call
●

Answer 1

Hi ___,

Thank you for reaching out about a network issue.

We apologize for the inconvenience.

While we try to exceed customer expectations, network issues are a recurring problem with any online service platform.

Again, thank you for your feedback, we will immediately have tech support troubleshoot our website page.

In case of future website issues, contact

______

If the issue is not tech related, feel free to email me again or call ______.

We appreciate all feedback towards our business and value your support with _____!

, Customer support