Answer:
Dear [Recipient],
I am writing to express my dissatisfaction with the service I recently received from your company. I purchased [product/service] from [Company Name] two weeks ago, and I have yet to receive it. I expected to receive the product/service by now, based on the information your representative provided.
I understand that delays can happen and I am willing to be flexible, however I think I deserve a clear explanation about the delay and a timeline for the delivery. I have already paid for the product/service in full and I would like to receive it as soon as possible.
I am sure that we can reach a satisfactory solution, and I am looking forward to hearing from you soon.
Sincerely,
[Your Name]