The relationship between agent and customer is typically governed by several business rules that dictate the expectations and responsibilities of both parties. Some of these rules may include:
Confidentiality: The agent must keep all information about the customer and their business confidential, unless authorized to share it.
Loyalty: The agent must act in the best interests of the customer at all times, putting their needs ahead of their own.
Communication: The agent must keep the customer informed of any relevant information or changes that may affect their business or relationship.
Performance: The agent must perform their duties competently and efficiently, meeting or exceeding the customer's expectations.
Conflict of Interest: The agent must avoid any conflicts of interest that could negatively impact the customer or their business.
Compliance: The agent must comply with all applicable laws, regulations, and industry standards related to their role and responsibilities.
These are just some examples of the business rules that may govern the relationship between agent and customer, and the specific rules may vary depending on the industry, type of business, and other factors.