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A few customers have phoned with the following queries. my printer does not print my computer does not switch on my monitor does not display any information Think about the queries and then do the following: Do you have enough information? Which questions should you ask to get more information? Develop a questionnaire to help you with collecting the necessary information What do you think happened? ✓ ✓ ✓ ✓​

User Cusspvz
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Answer:

Step-by-step explanation:

Do you have enough information?

No, the information provided is very limited. Further information is required to diagnose the exact problem.

Which questions should you ask to get more information?

For Printer not printing:

Is the printer properly connected to the power source and turned on?

Is the printer properly connected to the computer?

Is there any error message displayed on the printer?

Have you checked the ink or toner level of the printer?

For Computer not switching on:

Is the power cable connected to the computer properly?

Is the power source switched on?

Is there any sound or beep coming from the computer when you try to switch it on?

Have you tried connecting the computer to a different power outlet?

For Monitor not displaying any information:

Is the monitor properly connected to the power source and turned on?

Is the monitor properly connected to the computer?

Is there any error message displayed on the monitor?

Have you tried connecting the monitor to a different computer?

Develop a questionnaire to help you with collecting the necessary information:

What is the issue you are facing?

When did the issue start occurring?

What steps have you already taken to try and resolve the issue?

Are there any error messages displayed? If yes, please provide the exact error message.

Have you checked all cables and connections?

Have you tried connecting the device to a different power outlet or computer?

Is there anything else that you think might be relevant to the issue?

What do you think happened?

It is difficult to determine the exact problem without more information. It could be a hardware issue or a software issue. The questionnaire will help gather more information and help diagnose the issue.

User Adeeb Cheulkar
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