Answer:
Step-by-step explanation:
Organizational quality management procedures refer to the policies and practices that an organization follows to ensure that its products or services meet customer requirements and are delivered with consistent quality. The following are some of the specified parts of organizational quality management procedures:
Customer agreements: This includes all the agreements that the organization has with its customers, such as contracts, service level agreements (SLAs), and other commitments. These agreements define the expectations of the customers and the organization's responsibilities to meet them.
Activity planning: This involves planning and scheduling of the activities required to deliver the product or service to the customer. It includes identifying the resources required, timelines, and milestones.
Third-party monitoring: This involves monitoring the quality of the products or services delivered by third-party vendors or suppliers. It ensures that the organization receives products or services that meet its quality standards.
Change control: This involves the process of managing changes to the product or service being delivered. It includes identifying the need for change, assessing the impact of the change, obtaining approvals, and implementing the change.
Work-in-progress: This refers to the status of the product or service being delivered at any given point in time. It includes tracking the progress of work against the planned schedule, identifying deviations, and taking corrective actions.
Testing: This involves testing the product or service to ensure that it meets the customer requirements and specifications. It includes unit testing, system testing, and acceptance testing.
Defects and defective components: This refers to any non-conformance identified during testing or any other stage of the product or service delivery. It includes identifying the root cause of the defect, taking corrective actions, and ensuring that the defect is not repeated.
Audit and inspection: This involves reviewing the quality management procedures and practices to ensure that they are being followed correctly. It includes conducting internal audits, customer audits, and regulatory audits.
Customer feedback: This includes gathering feedback from the customers about their satisfaction with the product or service delivered. It helps in identifying areas of improvement and taking corrective actions.
Communication: This involves communicating the quality management procedures and practices to all stakeholders, including customers, employees, and suppliers. It includes regular updates, training, and awareness programs.
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