Question

Alexandria goes to the Motor Vehicle Department (MVD) to register a new vehicle. She arrives to a long line of people waiting at an automated kiosk to take a number that will be called. Because Alexandria is forced to use the number system to wait her turn at the MVD, this example fits best with which McDonaldization component?

Group of answer choices
Calculability
Bureaucracy
Predictability
Control

Answer 1

The example of Alexandria using a number system to wait her turn at the MVD fits best with the component of Predictability in the McDonaldization of Society.

Step-by-step explanation:

The example of Alexandria using a number system to wait her turn at the Motor Vehicle Department (MVD) fits best with the component of Predictability in the McDonaldization of Society.

Predictability refers to the standardization and uniformity of products, services, and processes. In this case, the MVD utilizes a number system to ensure that customers are served in a predictable and orderly manner.

By taking a number, Alexandria can anticipate when her turn will come based on the order of the numbers being called, providing a sense of predictability and reducing uncertainty in the waiting process.

Answer 2

The long line at the MVD where Alexandria takes a number at an automated kiosk reflects the control component of McDonaldization, as it systematically manages customer flow.

Step-by-step explanation:

The example of Alexandria waiting in line at the Motor Vehicle Department (MVD) and using an automated kiosk to take a number aligns best with the McDonaldization component of control. This is because the automated system is used to monitor and manage the flow of customers, ensuring that service is provided in an orderly and systematic way, which is characteristic of the control dimension of McDonaldization. This process strips away the human element, as personal interaction is replaced with an interaction with a machine, which contributes to the efficiency and predictability of the system, but the primary intention here is control over the service process.