Answer: Chapter 5 discusses communication with the elderly population.
Step-by-step explanation:
Chapter 5 discusses communication with the elderly population. Two communication techniques that can be applied when communicating with the elderly are active listening and validating emotions.
Active listening involves paying attention to what the person is saying, observing their body language, and repeating back what they have said to ensure understanding. This technique shows that the person's thoughts and feelings are valued and helps to build trust.
Validating emotions involves acknowledging and accepting the person's emotions, even if you do not agree with their perspective. It is important to show empathy and support, rather than dismissing or criticizing their emotions.
The case study in the textbook about the elderly population discusses a medical professional who used therapeutic responses to communicate with an elderly patient who was feeling isolated and depressed. The medical professional used active listening to understand the patient's concerns and validate their emotions. They also provided support and encouragement, which helped the patient to feel heard and valued. This approach is an example of person-centered care, which involves putting the patient's needs and preferences at the center of care.